SR
Sharmaine R

1 reviews | Active since Mar 2009

14 Aug 2016, 06:40

Airtime take away

<p>Greetings.</p> <p>My R100 airtime was taken away without me amking any calls or buying any bundles.</p> <p>I was given a R55 wow bonus and my R100 airtime was just taken leaving me with a zero balance a few days ago.</p> <p>This amount is my entire months airtime.</p> <p>I wanted this to be investigated Urgently. I want my airtime reimbursed soonest.</p> <p>How can i trust MTN after having such a bad experience with them, I was CELLC and i deciced to move over to MTN. My first bad experience happened the first week of me using MTN. Please dont let me have to change back to CELLC where i had excellent service and NO such problems of my airtime been taken away for no reason.</p> <p> </p> <p>Awaiting a reply in anticipation.</p> <p> </p> <p>Sharmaine Latchman</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Aug 2016, 20:21
Official

Good Day Sharmaine,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the Network department reference no: SMC/*** to investigate and credit back the airtime if credit is due. For feedback on the progress of the query regarding the airtime that went missing on the 10 August 2016 please contact our Customer Care line on 173 however please allow 72 working hours for investigations.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng

Best regards,