Airtime Swipped

<p>On Sunday 09/07 I had around R15 as airtime I also had data available, could be around 100mb.</p> <p>I was running some updates when all my data and airtime got swipped.</p> <p>Anyway, I switched off the data, bought airtime which was automatically loaded to my account for R100, then purchased a 1 Day Uncapped Data Bundle for R40, theoratically, I should have had an airtime balance of R60 + R15, all through the self service USSD option</p> <p>After running downloads, I get some SMS to say I reached daily usage limit of 150mg, perturbed and annoyed as then all my airtime was gone, R0.00 balance, I call the call centre for MTN, speak to the supervisor on duty got some sob storey, she confirmed that I was using our of data rates etc and I ask hows that possible as I bought an uncapped bundle, to which I am told has a limit usage of 150mg - like what the heck, really??? Why would MTN falsely advertise this on the self service option when its not uncapped and then I lost all my airtime.</p> <p>The lady could not help, she then said she will increase my usage limit to another R100, which she did, I then purchased a 1GB weekly bundle for R55 and this together with the airtime I had, got swipped and from the negative R100 (which I have to pay with my bill) R29.99 was used - like how come MTN? Where did all my airtime and data go to???</p> <p>I am not impressed as I have lost the airtime I initialy had before loading R100, then, bought a R40 bundle, after that, there was like R25 gone, and was R35 left, after than loaded 1GB, and balance was R0.00 with me still owing MTN R29.99 from the usage increased to R100</p> <p>This is day light ******* and I feel so cheated by MTN, its a pitty, I just upgraded my 1 contract, and I will certainly not upgrade then one in September, this ludricious and I want MTN to credit me with the R135 odd airtime and just take away their data, anyway which is at such exhorbitant fees, Vodacom is much much cheaper.</p> <p>I am not impressed, I have been a loyal MTN customer for many years, this is losing me as a customer.</p> <p>I will attempt to pay up the current contract and close the one which will be due for upgrade and move to Vodacom rather - DISAPPOINTED</p>