LJ
Liezl J
1 reviews | Active since Oct 2015
22 Oct 2015, 14:09
Airtime suddenly taken
In July 2015 the contract was upgraded and my husband was assured by the blonde tall lady at MTN Mall@Reds (would not be difficult to get her name, it starts with a J) that my \Non-Expiry"airtime would remain available and that same would not be forfeited. I asked her (because I am the user of the phone) several times and she insisted that this was correct. I was overjoyed that this was indeed the case as for 3 months thereafter the airtime was at my disposal.On 2 October I made a transfer to another phone and R1100 remained.10 days later"
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MTN South Africa's replyOfficial
26 Oct 2015, 07:34Hello LJooste77,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when you do an upgrade and keeping the same cell phone number , you forfeit whaterver that is in that cell phone number. The only time you keep whatever that is in your old number is if the upgrade will have it's own new cell number. It also states on your contract under upgare kindly check your contract as well please.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when you do an upgrade and keeping the same cell phone number , you forfeit whaterver that is in that cell phone number. The only time you keep whatever that is in your old number is if the upgrade will have it's own new cell number. It also states on your contract under upgare kindly check your contract as well please.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Oct 2015, 07:34
Official
Hello LJooste77,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when you do an upgrade and keeping the same cell phone number , you forfeit whaterver that is in that cell phone number. The only time you keep whatever that is in your old number is if the upgrade will have it's own new cell number. It also states on your contract under upgare kindly check your contract as well please.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that when you do an upgrade and keeping the same cell phone number , you forfeit whaterver that is in that cell phone number. The only time you keep whatever that is in your old number is if the upgrade will have it's own new cell number. It also states on your contract under upgare kindly check your contract as well please.
Warm Regards
Nompumelelo
REQ:***