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Desiree D
1 reviews | Active since Nov 2016
14 Dec 2018, 15:35
Airtime ****** by MTN twice in 1 week and a 3rd time in the last 2 months
Just loaded airtime again and AGAIN my airtime was ******. This is now the 2nd time in 1 weeks time and the 3rd time in 2 months time. I am FEDUP with MTN. I DONT USE XTRA TIME AND I DONT WANT THE SERVICE AND I DID NOT CALL IN TO YOUR OFFICES TO ACTIVATE THE SERVICE. I WANT MY MONEY BACK. I will be posting on all social media platforms as I'm tired that my hard earned money is being ****** by MTN numerous times now.
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Replies (3)DD
Desiree D's updateReviewer Update
18 Dec 2018, 05:54I loaded R100 on 10th of December where R51 was deducted by you. Loaded again on the R45 and R60 on the 14th where again R51 was deducted. I have to keep on reloading airtime because as soon as I have loaded airtime it "disappears" for Xtra Time. I am too scared to load airtime as I know it will be gone the minute it's loaded. I have been on MTN for many many years but I am honestly thinking of changing networks. Every time I load airtime I pay for bank charges as well. So you are costing me extra money in the end. It is not worth my while to stay on MTN. Especially if I will be experiencing this every month. I really think MTN sucks, as I am no longer a happy MTN customer. How can a service be active on my number if I did NOT phone in to activate it? So are your employees trustworthy or your network even? Because WHO has access to a client's number to activate services and *****ing my money. This is totally unprofessional and if I look at reviews, there are a lot of people feeling the same as me. I will NOT be having this problem every month. It is a waste of my time to complain every time if this happen. I am tired of complaining about the same problem month after month.
Dates airtime were loaded:
10 Dec - R100
11 Dec - R60
14 Dec - R105
DD
Desiree D's update18 Dec 2018, 05:54
Reviewer Update
I loaded R100 on 10th of December where R51 was deducted by you. Loaded again on the R45 and R60 on the 14th where again R51 was deducted. I have to keep on reloading airtime because as soon as I have loaded airtime it "disappears" for Xtra Time. I am too scared to load airtime as I know it will be gone the minute it's loaded. I have been on MTN for many many years but I am honestly thinking of changing networks. Every time I load airtime I pay for bank charges as well. So you are costing me extra money in the end. It is not worth my while to stay on MTN. Especially if I will be experiencing this every month. I really think MTN sucks, as I am no longer a happy MTN customer. How can a service be active on my number if I did NOT phone in to activate it? So are your employees trustworthy or your network even? Because WHO has access to a client's number to activate services and *****ing my money. This is totally unprofessional and if I look at reviews, there are a lot of people feeling the same as me. I will NOT be having this problem every month. It is a waste of my time to complain every time if this happen. I am tired of complaining about the same problem month after month.
Dates airtime were loaded:
10 Dec - R100
11 Dec - R60
14 Dec - R105
DD
Desiree D's updateReviewer Update
20 Dec 2018, 16:41And still no feedback from MTN. 4 Days later. Even posted it to their website directly on Facebook, Again, this morning received an sms from MTN stating that they have given me R50 on Xtra Time, which means as soon as I load airtime, they will AGAIN deduct R51. So it will now be the 4th time in 2 months and the 3rd time in 1 week where they stole my airtime. And they just keep on doing this, no feedback or response after the initial approach where they requested dates ect. NADA!!! Now they are super quite and not responding on Hello Peter or on FB. Pathetic. Nothing is solved and yet again they are ready to take my airtime.
DD
Desiree D's update20 Dec 2018, 16:41
Reviewer Update
And still no feedback from MTN. 4 Days later. Even posted it to their website directly on Facebook, Again, this morning received an sms from MTN stating that they have given me R50 on Xtra Time, which means as soon as I load airtime, they will AGAIN deduct R51. So it will now be the 4th time in 2 months and the 3rd time in 1 week where they stole my airtime. And they just keep on doing this, no feedback or response after the initial approach where they requested dates ect. NADA!!! Now they are super quite and not responding on Hello Peter or on FB. Pathetic. Nothing is solved and yet again they are ready to take my airtime.
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Desiree D's updateReviewer Update
27 Dec 2018, 16:06AGAIN airtime was ****** today. Another R51!!!!! You owe me now R255 in total. Your service is pathetic. You don't reply and you just go ahead and keep on *****ing airtime from me. I am contacting taking this further. Even after I've deactivated the service time and time again as per the code you gave me on the 1st incident and you keep on taking money. I WILL NOT LEAVE THIS ISSUE HERE.
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Desiree D's update27 Dec 2018, 16:06
Reviewer Update
AGAIN airtime was ****** today. Another R51!!!!! You owe me now R255 in total. Your service is pathetic. You don't reply and you just go ahead and keep on *****ing airtime from me. I am contacting taking this further. Even after I've deactivated the service time and time again as per the code you gave me on the 1st incident and you keep on taking money. I WILL NOT LEAVE THIS ISSUE HERE.