1 reviews | Active since Jun 2016
Airtime? So called service?
<p> Never mind the fact of my airtime going missing and when I have and attempt to make a call I get told I have insufficient funds knowing I have just loaded Airtime.... </p> <p> </p> <p>I've never received such ridiculous "customer care" service as they would like to call it... </p> <p>Asking a basic general question.on this MISSIMG airtime and why it would occur the call agent will refuse to help because I am not the account holder? I'm asking for advise and how I can solve this an this man refuses to assist me due to not being the key account holder? Than why do you have a customer care if you do not even care about your customers and refuse to help them in any way? </p> <p> </p> <p>Not even to advise them I. What the problem can be? </p> <p> </p>
Good Day Shana Gigi,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that for security reasons and to protect you as our customer against any kind of misconduct and ***** we require the account holder to be the one that contacts us to query any transactions on the account. This is a business rule. Please be advised that if this is a contract number you may request the account holder to contact our customer care line on 808 to give authorisation for you to have access to query on the account, and if the number is prepaid the account holder will need to call 173 for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Shana Gigi,
Thank you for your post.
Please accept our apologies for the inconvenience caused.
Kindly be advised that for security reasons and to protect you as our customer against any kind of misconduct and ***** we require the account holder to be the one that contacts us to query any transactions on the account. This is a business rule. Please be advised that if this is a contract number you may request the account holder to contact our customer care line on 808 to give authorisation for you to have access to query on the account, and if the number is prepaid the account holder will need to call 173 for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********