NM
Nathaniel M
1 reviews | Active since Apr 2013
04 Mar 2015, 15:19
airtime sees no light of day
Good day<br> <br> I have been having this constant immediate depletion of any amount of airtime/data I buy. Please help correct urgently, else I might have to change service providers.This cannot be right. My colleague at work has the same query.
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Replies (1)
MTN South Africa's replyOfficial
13 Mar 2015, 09:20Hello kgarudi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the airtime/data is being depleted due to usage. A suggestion would be to close all applications that are not being used.
Alternatively, you may contact our call centre with specific dates that you are disputing so that they can advise you further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the airtime/data is being depleted due to usage. A suggestion would be to close all applications that are not being used.
Alternatively, you may contact our call centre with specific dates that you are disputing so that they can advise you further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 Mar 2015, 09:20
Official
Hello kgarudi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the airtime/data is being depleted due to usage. A suggestion would be to close all applications that are not being used.
Alternatively, you may contact our call centre with specific dates that you are disputing so that they can advise you further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the airtime/data is being depleted due to usage. A suggestion would be to close all applications that are not being used.
Alternatively, you may contact our call centre with specific dates that you are disputing so that they can advise you further.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***