KN
Kumershni N

1 reviews | Active since Dec 2010

02 May 2017, 08:42

Airtime ripp offs

<p>On the 6th of December 2016 at 09:09am, I had sent MTN a query and requested that they refund me the airtime which was sent to a non existant mtn number. Their response was on the 12th December 2016 at 6pm - We apologize for the delayed response. Kindly be advised that we are not able to pick up the activities on your line ,kindly contact the Foschini Retail Group on the line ********** 663 for further assistance. We trust that you find the above in order. </p> <p>THIS IS AN *********** RESPONSE. i had mentioned that the airtime was sent to an invalid number.. so why will my number be checked.</p> <p>Its been 5 months and I want this orted out. How many more people are you *********** with airtime????</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 May 2017, 12:21
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we need your bank statement in order to process a refund of the airtime purchased for an incorrect number, please reply to the email sent to you with the bank statement and your MTN Cellphone number.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,