SM
Simphiwe M

1 reviews | Active since May 2017

03 May 2017, 12:33

Airtime *******!

<p>Am I the only one who's getting ********** by MTN? You recharge your prepaid voucher and it doesn't appear when you dail *141# or *141*1# and it still doesn't appear. Yesterday I recharged with R100 in hope to buy data, then the next minute I literally checked my airtime and the balance was zero zero. I thought its the usual network error and it will come back, I waited 12hrs and I called MTN only to receive a ludicrous explanation by a lady named Xoli that my airtime had gone because a Megabyte costs R2 a minute, she gave me the inteval between when I loaded my airtime and when it was finished according to her system, this interval was 5min. Now doing the maths there is no way that R100 worth of airtime can be finished within 5min, unless a megabyte is R20 a minute.<br />Iv been with MTN for 12 years now and it would be a shame if I were to leave this network wich I pride myself for using for so long without getting major hassles. But Im sorry data is expensive and I can't afford to be be donating to MTN my airtime . My brother and a couple of friends had the same problem for days and days and eventually gave in and were forced to port to another network provider. Its bad enough that we already paying huge amounts for data while others are paying lower rates.</p> <p>Please look into this, if its the network please fix it, if not then I'm sorry I'll have to terminate this long relationship.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2017, 20:12
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support Team on 1555 (free from an MTN line) for assistance in checking your phone settings for Internet automatic updates and background data running. Please request for assistance in closing such applications if found as they might be the main reason your Internet depletes on your airtime without your knowledge.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,