AIRTIME RESERVED FOR DATA WITHOUT MY CONSENT
<p>hi MTn please tell me why you automatically reserve recharge money for data ?</p> <p>how do you expect me to make calls ?</p> <p>how can I cancel that ?</p> <p> </p> <p>call me urgently to resolve because we cant even get through your call centre</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the airtime is reversed for data when your handset is connected to multiple internet pages. We advise that you close off all the internet pages you are not using. You may also reboot your handset to release the airtime that is reserved for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the airtime is reversed for data when your handset is connected to multiple internet pages. We advise that you close off all the internet pages you are not using. You may also reboot your handset to release the airtime that is reserved for data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,