ML
Marry-Jane Letsoalo
1 reviews | Active since Jul 2014
16 Sept 2016, 13:43
Airtime reservation for data
<p>I am not pleased with MTN constantly reserving my airtime for data usage. Can I please be left to decide what I want to do with my airtime? I know exactly what steps to take to load my own datathank you. And what is irritating me the most is I called the call centre about this 2 weeks ago. STOP THIS! PLEASE!</p>
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MTN South Africa's replyOfficial
20 Sept 2016, 16:30Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that this enhancement has been developed to indicate that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 16:30
Official
Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that this enhancement has been developed to indicate that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,