AIRTIME REFUND FOR INCORRECT DATA CHARGES

Item: MTN South Africa
Rating: 2
Author: Nasheen K

I emailed customer services last Friday for assistance and again on Monday, received a reply from Customer Services' Bhekumuzi Ngwenya on Tuesday saying my query has been \escalated to CSDatavalidation and Refund Request"and still nothing has been done.<br> <br> I purchase data bundles almost on a monthly basis in addition to the data I receive with my contract. This past month I made this purchase on the 14th August and in usual fashion with the bolt on MTN gives me a promotional package the same size as the purchase.<br> <br> I know the promotional data to get used up first and then the bolt on kicks in with both having their own 30 day expiry time period one after the other"

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Replies (1)

MTN South Africa's replyOfficial

18 Sept 2015, 12:31

Hello Nashk27,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that I have escalated your number for further investigations, they will contact you once the query has been resolved.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Jessie
REQ:***

Best regards,

MTN South Africa's reply18 Sept 2015, 12:31

Official

Best regards,

AIRTIME REFUND FOR INCORRECT DATA CHARGES

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