Airtime _ ****** R120 _ No Respond

If I could give MTN a Zero Star I Would!

After my 2nd attempt (by sending emails) to reach out to MTN by making them aware of my Airtime issue, it is with great frustration and irritation to say that I have STILL not received any feedback nor is my issue resolved.

I had no more airtime and loaded R30 airtime (banking app). Tried to make a call... and to my surprise the automated answering machine came on to inform me that I have insufficient airtime! Tried to make a call every so often just to come to the same result. The next day I had no more Airtime but had not been able to make one call Loaded R30 again the following day or so and the same issue. Loaded R60 today and guess WHAT... the SAME ISSUE!

MTN STOLE R120.00 from me as I have not been able to make a call since the 1st R30 that was Loaded!

I have to make a call and cannot use whatsapp as it is a business number. Why do I need to struggle... why do I have to complain to get a basic issue sorted out. Don't even know why it has to be an issue as I spent R120 on airtime that I haven't even been able to use for one minute.

I need a response as well as the issue resolved today before end of business hours.