airtime problems
<p>I bought R300 airtime this morning. Purchased a rush hour data bundle for R10. Went on the internet. After the rush hour was over wanted to buy bulk data for 2 weeks for R89. Message says insufficient airtime because my airtime was reserved for data. I have to close all apps and reboot. Do that. Now there is no airtime reserved for data BUT I AM SHORT OVER A HUNDRED RAND!!!!!!! where did that airtime go to? The only thing I googled was how to get my airtime back from the reserved spot!!! I am literally boiling mad at the moment. How is this fair? And the worst part is I know that no matter what, I will not get that back. All I will get is an apology reply like every other customer who has complained- changing nothing. Seriously, if 5 minutes on the net cost me R150+ then I am out of this service provider come the end of my contract. </p>
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Replies (3)
MTN South Africa's replyOfficial
18 Oct 2016, 10:11Good day Cecile Harris,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that airtime amounting to R 172.38 was used up on multiple internet connections on the 2016-10-15 between 07:54 to 09:03. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Oct 2016, 10:11
Official
Good day Cecile Harris,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that airtime amounting to R 172.38 was used up on multiple internet connections on the 2016-10-15 between 07:54 to 09:03. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's replyOfficial
18 Oct 2016, 10:12Good day Cecile Harris,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that airtime amounting to R 172.38 was used up on multiple internet connections on the 2016-10-15 between 07:54 to 09:03. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Oct 2016, 10:12
Official
Good day Cecile Harris,
Thank you for bringing the matter to our attention.
Kindly be advised that our system shows that airtime amounting to R 172.38 was used up on multiple internet connections on the 2016-10-15 between 07:54 to 09:03. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
's updateReviewer Update
24 Oct 2016, 19:26Thank you for your reply. Obviously I misunderstood the rush hour data as I usually buy rush hour calls, and thats different.
However, it does not change the fact that R127 is an extreme amount. Why, if my bundle is depleted not just cut off internet?Is there a setting for that?
Instead data gets reserved for internet and I get charged out of bundle rates. Like I said, obviously my misunderstanding on how bundles work.
Regards
's update24 Oct 2016, 19:26
Reviewer Update
Thank you for your reply. Obviously I misunderstood the rush hour data as I usually buy rush hour calls, and thats different.
However, it does not change the fact that R127 is an extreme amount. Why, if my bundle is depleted not just cut off internet?Is there a setting for that?
Instead data gets reserved for internet and I get charged out of bundle rates. Like I said, obviously my misunderstanding on how bundles work.
Regards