1 reviews | Active since Sept 2016
Airtime paid for Via Absa banking but not received
<p>I purchased R60 of airtime for cell-phone; ********** on</p> <p>Friday the 19th of May @ 09h30. I received the SMS from MTN saying it</p> <p> was purchased however I do not have any airtime loaded onto my phone.</p> <p>I have not made any phone calls or used it up as data as I have been at home</p> <p> recovering from a hip surgery for the last 30 days and have barely left the house . I have vox phones at home and do not use my phone for calls.</p> <p>Please refund the R60 money into my bank account asap. This is the</p> <p>second incident of purchases not going through and I am extremely</p> <p> unhappy</p> <p>Furthermore ABSA queried the mater with MTN (reference) and received feedback today saying the transaction was successful yet I had no airtime and had to re- purchase more airtime on earlier this week,</p> <p>this is extremely frustrating and plain theft in my opinion</p> <p> </p>
HI Willem. thank you for responding ... almost 2 weeks for MTN respond....as I was about to take the matter further with Icasa. I loaded a second amount of R60 on the 25th of May and the same error occured. I have sufficient evidence that I did not make calls or use the airtime as data as I was "Housebound" due to a hip surgery. Please cofnirm that the second amount will also be refunded as I refuse to purchase more airtime until this matter is resolved. Sincerely Carol Swanepoel **********
HI Willem. thank you for responding ... almost 2 weeks for MTN respond....as I was about to take the matter further with Icasa. I loaded a second amount of R60 on the 25th of May and the same error occured. I have sufficient evidence that I did not make calls or use the airtime as data as I was "Housebound" due to a hip surgery. Please cofnirm that the second amount will also be refunded as I refuse to purchase more airtime until this matter is resolved. Sincerely Carol Swanepoel **********
Dear Willem. Once again... no response from MTN and its now 3 months since the 2 purchases of airtime. (TOTAL OF R120) The attempt you made on the 12th of June to reload the R60 airtime was still not successful. How sad! when I checked my airtime it said R60.00 however when I tried to make a call the same day, there was NO AIRTIME.
so just to keep you in the loop...
I have ported my number to Vodacom as from the 5 of July - I WAS A LOYAL MTN CUSTOMER FOR OVER 20 YEARS !!!! ! Never and never again will I purchase anything from MTN.
Very sad- we are clearly just another brick in the wall :-(
Dear Willem. Once again... no response from MTN and its now 3 months since the 2 purchases of airtime. (TOTAL OF R120) The attempt you made on the 12th of June to reload the R60 airtime was still not successful. How sad! when I checked my airtime it said R60.00 however when I tried to make a call the same day, there was NO AIRTIME.
so just to keep you in the loop...
I have ported my number to Vodacom as from the 5 of July - I WAS A LOYAL MTN CUSTOMER FOR OVER 20 YEARS !!!! ! Never and never again will I purchase anything from MTN.
Very sad- we are clearly just another brick in the wall :-(