Airtime not reflecting

I bought airtime R30 airtime yesterday, received a pop up message that said recharge was successful. Checked my balance n the airtime wasn’t reflecting even my extratime balance didn’t change so I called customer care, the lady that was helping me said it’s all because of an active subscription I had n I know that wasn’t the case coz I get free airtime every time I recharge n the airtime can only be used for phone calls which I did not receive n couldn’t have been taken by the Subscription. Decided to check my past recharges and the R30 wasn’t showing at all, I then called again and the 2nd consultant that was helping confirmed that the R30 is not reflecting on their side as well and advised me to give it some time 😩 it’s been more than 12 hours and it still hasn’t reflected!!! Yoooo how does one port from mtn to Telkom?