1 reviews | Active since May 2016
AIRTIME NOT RECHARGED
<p>Today all my bundles should have been recharged. I did not receive my R500 airtime and sms bundle. Also the aitime balance that I carried over from last month is gone. My airtime balance reflects R0.00 Only my data bundles were recharged. I phoned customer care but the problem was not rectified. Ref nr ********** 32 Please correct this asap</p>
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have investigated and do pick up that you only receive the data, the system reflect that you have not received the full 500 Rand Value airtime since March 2016 to the current month, this is the reason for the rand value not carry over.
We have logged the request to our system support team to investigate and fix this on the back end we have requested for the difference in the full R500.00 airtime not received to be allocated to your sim card. SMC/***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have investigated and do pick up that you only receive the data, the system reflect that you have not received the full 500 Rand Value airtime since March 2016 to the current month, this is the reason for the rand value not carry over.
We have logged the request to our system support team to investigate and fix this on the back end we have requested for the difference in the full R500.00 airtime not received to be allocated to your sim card. SMC/***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,