DG
DEVASHNIE G
1 reviews | Active since Sept 2015
10 Sept 2015, 12:04
AIRTIME NOT RECEIVED
I HAVEN'T RECEIVED MY AIRTIME ON MY CONTACT BUNDLE BUT ONLY RECEIVED THE DATA - ON THE 3 MAY 2015 I WENT INTO THE GATEWAY MTN STORE AND COMPLAINED AND I REQUESTED FOR MY REFUND - IVE BEEN INTO THE STORE 4 TIMES ALREADY AND I'M STILL WAITING - IVE TRIED CALLING THE GATEWAY STORE THERE'S NO ANSWER AND FROM MAY UNTIL TODAY NO ONE FROM MTN HAS CONTACTED ME. IVE TRIED THE HEADOFFICE NUMBER WHICH WAS GIVEN TO ME WHEN I PHONED THE CALL CENTRE - THE PHONE JUST RINGS <br> <br> REALLY FRUSTRATING
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 13:11Hello Devashnie,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 13:11
Official
Hello Devashnie,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,