1 reviews | Active since Sept 2016
Airtime Not Loaded
<p>Hi</p> <p>My mother has two (2) contracts with MTN, however the contract with number ********** 906 was not loaded with airtime and sms for the month of October. She went to the MTN store in Goldfields Mall Welkom and was advised that they do not have the system to check that airtime was loaded or not, and only MTN Direct can do so.</p> <p> </p> <p>For me this is pure incompetence as it means that MTN is not keeping up to their side of the agreement.</p> <p> </p> <p>This needs to be rectified as a matter of urgency.</p>
Good Day Palesa Motsoeneng,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the cellphone number in question was successfully allocated with it's monthly airtime and sms's on the 14 October 2016. The airtime balance before allocation was R57.6 and closing balance after allocation was R167.6. Should you be unsure that airtime is loaded in future please request the Account holder to call our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Palesa Motsoeneng,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the cellphone number in question was successfully allocated with it's monthly airtime and sms's on the 14 October 2016. The airtime balance before allocation was R57.6 and closing balance after allocation was R167.6. Should you be unsure that airtime is loaded in future please request the Account holder to call our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Thank you for your response.
May you kindly send proof that the airtime was loaded as per tour response, and also.an itemised billing of the airtime used since the date the airtime was loaded.
Regards
Thank you for your response.
May you kindly send proof that the airtime was loaded as per tour response, and also.an itemised billing of the airtime used since the date the airtime was loaded.
Regards