ST
Siphiwe T
1 reviews | Active since Mar 2016
27 Mar 2016, 15:17
Airtime not loaded
I called in at the call center because i could not load my voucher on my phone. They asked all the details including the voucher number. The lady then said the airtime has been loaded. 45 minutes later i then checked my airtime it was still not loaded. Icalled again the gave me 1G of data saying thats for chatting with them on emails. This happend on Friday and till this day i havent heard from them and i still dont have my airtime. I didnt need the data they gave me. I wanted airtime so i can make calls. This is frustrating as I cant even check on my family for the easter weekend.<br> <br> Unhappy
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MTN South Africa's replyOfficial
29 Mar 2016, 15:10Hello SPTEFFO,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, there was an error on the Network while trying to load your airtime voucher. A request to correct it was logged with the Network department and according to them the error has been corrected.
We have escalated this matter to the accounts department and requested them to contact you back.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, there was an error on the Network while trying to load your airtime voucher. A request to correct it was logged with the Network department and according to them the error has been corrected.
We have escalated this matter to the accounts department and requested them to contact you back.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Mar 2016, 15:10
Official
Hello SPTEFFO,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, there was an error on the Network while trying to load your airtime voucher. A request to correct it was logged with the Network department and according to them the error has been corrected.
We have escalated this matter to the accounts department and requested them to contact you back.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, there was an error on the Network while trying to load your airtime voucher. A request to correct it was logged with the Network department and according to them the error has been corrected.
We have escalated this matter to the accounts department and requested them to contact you back.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***