SD
Sera-Jo Dawes
1 reviews | Active since Apr 2015
15 Apr 2015, 11:47
Airtime not loaded
I have purchased a R200.00 prepaid voucher via my bank and it still has not been loaded.<br> <br> I am unable to speak to a person at the MTN call centre as I am not a contract customer to find out where my airtime has disappeared to and find this unacceptable. This interferes with my business and personal telecommunications.<br> <br> This issue needs to be resolved immediately.
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 11:11Hello JO05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 11:11
Official
Hello JO05,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***