TR
Tshepo R
1 reviews | Active since Feb 2014
13 Mar 2015, 07:52
AIRTIME NOT CREDITED
Tshepo E Radebe<br> I am very angry disappointed at service Nd operation I received on Sunday at your call centre I called three times today at which two of those calls were dropped after being place on hold several times for close to 10min after holding 13 minutes on the IVR, my query was simple \what happened to my Airtime of January Nd February because my phone was of during that time which your consultant by the name of luyanda confirmed that my number was not active for the past two months however he says I have two subscription on my number which I did not do
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MTN South Africa's replyOfficial
18 Mar 2015, 13:42Hello DungaT11,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We perused your account and we see that your number was subscribed to the services of STS (Smartcall Technology Solutions) and IMIMOBILE. These are content providing companies that would either charge you daily or weekly from your available airtime.
We've logged queries with both companies to validate the subscription and refund all airtime that has been depleted.
We,ve also now contacted Randall to provide feedback on the escalation done by himself. We dont want to create duplicate requests to delay the resolution of the problem.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We perused your account and we see that your number was subscribed to the services of STS (Smartcall Technology Solutions) and IMIMOBILE. These are content providing companies that would either charge you daily or weekly from your available airtime.
We've logged queries with both companies to validate the subscription and refund all airtime that has been depleted.
We,ve also now contacted Randall to provide feedback on the escalation done by himself. We dont want to create duplicate requests to delay the resolution of the problem.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 13:42
Official
Hello DungaT11,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We perused your account and we see that your number was subscribed to the services of STS (Smartcall Technology Solutions) and IMIMOBILE. These are content providing companies that would either charge you daily or weekly from your available airtime.
We've logged queries with both companies to validate the subscription and refund all airtime that has been depleted.
We,ve also now contacted Randall to provide feedback on the escalation done by himself. We dont want to create duplicate requests to delay the resolution of the problem.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We perused your account and we see that your number was subscribed to the services of STS (Smartcall Technology Solutions) and IMIMOBILE. These are content providing companies that would either charge you daily or weekly from your available airtime.
We've logged queries with both companies to validate the subscription and refund all airtime that has been depleted.
We,ve also now contacted Randall to provide feedback on the escalation done by himself. We dont want to create duplicate requests to delay the resolution of the problem.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,