DZ
Daniel Z
1 reviews | Active since Oct 2010
30 Oct 2015, 16:31
Airtime mysteriously disappears
I bought a R5 airtime voucher and used R3 to purchase data bundles on the 29 Nov 2015. My balance should be R2's worth of airtime. When the data bundles expired at 12:00 midnight, so did my remaining airtime disappeared. This is not the first time this has happened. <br> <br> What irks me the most is the difficulty one comes across when trying to reach MTN's customare care agents. The self-help menus do not give an option to speak to an operator
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MTN South Africa's replyOfficial
03 Nov 2015, 13:27Hello DanZika,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you have a WASP subscription with Gameloft which deducted R 2.00 on 2015-10-29 at 11:16:08 PM. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 2 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you have a WASP subscription with Gameloft which deducted R 2.00 on 2015-10-29 at 11:16:08 PM. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 2 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Nov 2015, 13:27
Official
Hello DanZika,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you have a WASP subscription with Gameloft which deducted R 2.00 on 2015-10-29 at 11:16:08 PM. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 2 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you have a WASP subscription with Gameloft which deducted R 2.00 on 2015-10-29 at 11:16:08 PM. Please be advised that content services are not part of MTN services, the registration of these services is completely voluntary and is activated on the handset. To cancel the WASP subscriptions, please dial *141*5# OK and select option 2 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***