NJ
Natashya J
1 reviews | Active since Jun 2015
08 Dec 2015, 15:05
Airtime Missing
On 02 December 2015 I upgraded my upgrade my handset at MTN Sunnypark. After the paper work was done and the handset handed to me I was informed me that it will take 24 hours before my airtime will be loaded. Before the end of the day 25 sms's and 30 gig data was allocated. Various phone calls later, to MTN customer care my request that the airtime be loaded fell on deaf ears! Today, after six days I was informed that according MTN records it reflects that airtime was loaded and that it was used for downloads... at the same time 30 gig was also added to my package...did that not cover the downloads??? MTN is now short of calling me a ****! <br> <br> <br> <br> <br>
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MTN South Africa's replyOfficial
11 Dec 2015, 12:36Hello Yashya,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please note as per our system the airtime was provisioned on the 2015-12-02 @ 00:37:12. The first internet connection depleting from the provision airtime was on the 2015-12-02 @ 06:32:57 and the connection that depleted the rest of the provision airtime was on the 2015-12-02 @ 11:29:16. You may contact customer care 808 to request for a full URL report for the usage.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please note as per our system the airtime was provisioned on the 2015-12-02 @ 00:37:12. The first internet connection depleting from the provision airtime was on the 2015-12-02 @ 06:32:57 and the connection that depleted the rest of the provision airtime was on the 2015-12-02 @ 11:29:16. You may contact customer care 808 to request for a full URL report for the usage.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Dec 2015, 12:36
Official
Hello Yashya,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please note as per our system the airtime was provisioned on the 2015-12-02 @ 00:37:12. The first internet connection depleting from the provision airtime was on the 2015-12-02 @ 06:32:57 and the connection that depleted the rest of the provision airtime was on the 2015-12-02 @ 11:29:16. You may contact customer care 808 to request for a full URL report for the usage.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please note as per our system the airtime was provisioned on the 2015-12-02 @ 00:37:12. The first internet connection depleting from the provision airtime was on the 2015-12-02 @ 06:32:57 and the connection that depleted the rest of the provision airtime was on the 2015-12-02 @ 11:29:16. You may contact customer care 808 to request for a full URL report for the usage.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,