ZK
Zanele K
1 reviews | Active since Jul 2012
21 Apr 2015, 16:17
airtime loaded and vanished all in one go.
My airtime and bundles (R420 and 150mb data) all gone within minutes. I do the same activities every morning. What takes less than R5 everyday took all of this today. Ive called the call centre twice and no help at all.<br> <br> I cant be expected to keep making mtn rich while the **** us of our airtime time and time again. This is not the first incident like this. Ive bought airtime that vanished before an sms could come in before. <br> <br> Im always connected to wifi so updates only happen then. Im really annoyed at this point at the frequency of this.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
04 May 2015, 09:03Hello ZaneleKhoza,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply04 May 2015, 09:03
Official
Hello ZaneleKhoza,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please be advised that the matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
