TM
Tshepo M
1 reviews | Active since Mar 2009
26 Feb 2015, 10:46
AIRTIME KEEPS DISAPPEARING
I recently noticed that my airtime keeps disappearing without me making calls. Initially I thought maybe I have a the internet running in the background, mind you, I have a feature phone (Nokia 5230) and not a smart phone.<br> <br> Initially i didn't understand what was going on until I saw a friend complain on twitter about the same thing. We both alerted @MTNzaService and to date we (my friend and I) haven't received any feedback.This is a serious problem cause now whenever I recharge I know something else is happening to my airtime. Please assist else I will be forced to take the matter up with ICASA.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 10:07Hello tshepzn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Pleas supply us with the below details so we can check further for you:
o Airtime balance before airtime disappeared
o Airtime balance after airtime disappeared
o Date when incident occurred
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Pleas supply us with the below details so we can check further for you:
o Airtime balance before airtime disappeared
o Airtime balance after airtime disappeared
o Date when incident occurred
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2015, 10:07
Official
Hello tshepzn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Pleas supply us with the below details so we can check further for you:
o Airtime balance before airtime disappeared
o Airtime balance after airtime disappeared
o Date when incident occurred
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Pleas supply us with the below details so we can check further for you:
o Airtime balance before airtime disappeared
o Airtime balance after airtime disappeared
o Date when incident occurred
regards
Thabelo
REQ:***
Best regards,