oM
onela M
1 reviews | Active since Jul 2014
29 Mar 2016, 19:23
airtime just dissapears
Haybo what is this nonsense mtn.i just receive random sms that my airtime is gone to some random number.at first i restarted my phone and had airtime of 45 rands and then it was 35 rands.but cud not complain.now this is just nonsense
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MTN South Africa's replyOfficial
30 Mar 2016, 23:19Hello onelarini@,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have checked both your numbers and the airtime on the number 083****938 is spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have checked both your numbers and the airtime on the number 083****938 is spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply30 Mar 2016, 23:19
Official
Hello onelarini@,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have checked both your numbers and the airtime on the number 083****938 is spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have checked both your numbers and the airtime on the number 083****938 is spent on the internet.
Kindly monitor your data usage by switching off your data connection when you're not using it because apps often use data in the background, turn off automatic updates or use only Wi-Fi for updating apps and software, limit music and movie streaming using a mobile data connection and install an anti-virus program on your device to avoid viruses
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,