LW
Leanne W
1 reviews | Active since Apr 2015
27 Apr 2015, 19:12
Airtime is being instead of data.
For the last 3 months my airtime has been vanishing at a rapid rate and I would just top up and the same thing would happen again. I then realised my airtime was being used instead of my data bundles. Which makes no sense as I always have more than 200mb of data. I just tried making a phone earlier and I got the \insufficient airtime"message. Yet"
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Replies (1)
MTN South Africa's replyOfficial
12 May 2015, 14:46Hello LW8,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
MTN South Africa's reply12 May 2015, 14:46
Official
Hello LW8,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***