1 reviews | Active since Mar 2013
Airtime has disappeared
I have been trying to reach your call centers (808 & ***) about 100 times these past 3 days to no avail. I am left on the phone choosing option after option only for the line to hang up on me. On Friday I had R151.00 airtime on my phone, I discovered this after I was attempting to make a call and the prompt message informed me that I had insufficient funds to make a call. I do not understand why it did that because I clearly had more than sufficient airtime to make a call. The network eventually allowed me to make a call, which I did for about 2 minutes. Friday night I attempted to make another call and once again \I had insufficient airtime to make a call"and when I checked again how much I had left"
Thank you for taking time to raise your concerns with MTN. Please accept our sincerest apologies for the delay in reverting to you with a response and for not being able to reach our call centres.
Kindly note that our systems do show that your airtime was mainly used on the internet and some you were billed for calls and SMS's, between the period of the 10th to 18th April 2015.
I hope that you find this response helpful to you,should you have any further concerns,please do not hesitate to contacts us.
I thank you kindly.
Regards,
Charles.
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN. Please accept our sincerest apologies for the delay in reverting to you with a response and for not being able to reach our call centres.
Kindly note that our systems do show that your airtime was mainly used on the internet and some you were billed for calls and SMS's, between the period of the 10th to 18th April 2015.
I hope that you find this response helpful to you,should you have any further concerns,please do not hesitate to contacts us.
I thank you kindly.
Regards,
Charles.
REQ:***
Best regards,