MS
Mduduzi S
1 reviews | Active since Oct 2015
01 Oct 2015, 18:29
Airtime gone without being used
I loaded airtime to the value off R60 and converted R10 to sms yesterday and today when I checked without having made any calls and find out that it's R20 my balance today. my cellphone number is ***. The worst thing I phoned 173 and wanted to speak to the agent I was told i have exceeded my calls to the number I was very shocked! I need the difference of my balance which needs to be R50.
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MTN South Africa's replyOfficial
02 Oct 2015, 15:15Hello mduboy,
Thank you for you post
We would like to sincerely apologize for the inconvenience caused.
Kindly note we have accessed your account and it shows that an airtime of R30 was loaded on 2015-09-28 at 18:19:51 from ABSA. There is no record of R60 that was loaded. We requested support to assist with you not being able to call 173, REQ:***.
Kind Regards
Siphumezo
Ref#: ***
Thank you for you post
We would like to sincerely apologize for the inconvenience caused.
Kindly note we have accessed your account and it shows that an airtime of R30 was loaded on 2015-09-28 at 18:19:51 from ABSA. There is no record of R60 that was loaded. We requested support to assist with you not being able to call 173, REQ:***.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply02 Oct 2015, 15:15
Official
Hello mduboy,
Thank you for you post
We would like to sincerely apologize for the inconvenience caused.
Kindly note we have accessed your account and it shows that an airtime of R30 was loaded on 2015-09-28 at 18:19:51 from ABSA. There is no record of R60 that was loaded. We requested support to assist with you not being able to call 173, REQ:***.
Kind Regards
Siphumezo
Ref#: ***
Thank you for you post
We would like to sincerely apologize for the inconvenience caused.
Kindly note we have accessed your account and it shows that an airtime of R30 was loaded on 2015-09-28 at 18:19:51 from ABSA. There is no record of R60 that was loaded. We requested support to assist with you not being able to call 173, REQ:***.
Kind Regards
Siphumezo
Ref#: ***
Best regards,