1 reviews | Active since Mar 2009
Airtime gone the next day!
This have been happening for a while now. Every time I recharge my airtime, I'll go to bed having some balance. I'm not talking about the WOW bonus thing here. I somehow think is the one that brought up this problem anyway. Only the next day, my airtime is zero-zero. I mean REALLY now?...<br> MTN always finds a way to excuse themselves either-way! I made a call just now to inquire about this matter on Customer Service. And I was informed that I should wait for 24 hours. <br> <br> MTN, is about time you take your customers complains serious, and do something about your a problem, than looking for an excuse to bag you up. We're not ***s to milk cash from. I know two people who complained about the same issue. And I'm sure there has been a lot complaining of the same issue. And what ever you did was simply finding an excuse.
Thank you for your post.
Apologies for the delayed response and for any inconvenience this has caused.
Please be advised that your query has been escalated to the relevant department for investigation.
Kind Regards,
Wenzile Masina
REQ:***
Thank you for your post.
Apologies for the delayed response and for any inconvenience this has caused.
Please be advised that your query has been escalated to the relevant department for investigation.
Kind Regards,
Wenzile Masina
REQ:***
