AB
Angelique B
1 reviews | Active since Nov 2016
26 Oct 2018, 14:51
Airtime gone missing again?
Once again, an airtime purchase gone wrong. R50 gone missing once again? Please assist in resolving this ASAP?!
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
28 Oct 2018, 19:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly provide us with the dates when did you load airtime in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
MTN South Africa's reply28 Oct 2018, 19:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly provide us with the dates when did you load airtime in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
AB
Angelique B's updateReviewer Update
28 Oct 2018, 19:49R112 was bought on the 26th of october. R55 was converted to data and after that only R11 was left.
AB
Angelique B's update28 Oct 2018, 19:49
Reviewer Update
R112 was bought on the 26th of october. R55 was converted to data and after that only R11 was left.
AB
Angelique B's updateReviewer Update
06 Nov 2018, 10:46I really need a reply by now?
AB
Angelique B's update06 Nov 2018, 10:46
Reviewer Update
I really need a reply by now?
AB
Angelique B's updateReviewer Update
08 Dec 2018, 17:55No reply. I am entitled to lay a complaint now with the ombudsman. Please be ready for it.
AB
Angelique B's update08 Dec 2018, 17:55
Reviewer Update
No reply. I am entitled to lay a complaint now with the ombudsman. Please be ready for it.