Airtime GONE in 60seconds!

<p>My husband took out a contract with MTN last year December 2016, with which he is supposed to get a free set of SkullCandy headphones.....to date he has never received a phonecall from the MTN branch in Paarl to give an update on the headphones eventhough we have been to the branch in JAnuary 2017 already. The debit order of the contract is being being deducted monthly no problem....where the problem comes in is...he is supposed to get R200 airtime a month and 200mb data a month. As soon as he receives the sms to say he was topped up when he checks the airtime is GONE! he NEVER receives his data top up messages. When my husband called into the call centre to find out what is going on he was told that he has made 2 calls which was more than an hour long, he then asked for the details i.e. cellphone number etc the consultant told him his contract is too new and they wont be able to give him an itemised billing he must call in again. Then when he asked when these calls was made they told him he was in the internet twice for more than an hour at a time....HE WILL NEVER GO ON THE INTERNET KNOWING HE DOES NOT HAVE DATA. ANd ofcourse cannot cancel the contract as he has just started and the costs will be too high said the consultant to my husband!!!</p> <p>This morning at 7:51am i bought R20 airtime to purchase data with, when i checked my balance at 7:53am the airtime was gone!</p> <p>MTN WHAT IS HAPPENING TO THE AIRTIME AND DATA!!!! this is ridiculous</p>