Airtime gone....
<p>Im on a 200 min pm prepaid contract.</p> <p>Yesterday i reloaded wit x2 R60 vouchers wich is R120.</p> <p>Still having 400mb+ data and enough minutes.</p> <p>Checking my balance now there was deducted from that R120. For what? Ife got data and minutes where did this airtime go to?</p>
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MTN South Africa's replyOfficial
02 Jun 2017, 09:56Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we may only investigate your query once the invoice has closed. Our billing system does not update immediately.
Kind Regards,
Ishie.
Best regards,
MTN South Africa's reply02 Jun 2017, 09:56
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we may only investigate your query once the invoice has closed. Our billing system does not update immediately.
Kind Regards,
Ishie.
Best regards,
MTN South Africa's replyOfficial
02 Jun 2017, 09:59Dear Michael,
Thank you for bringing this matter to our attention.
Kindly note we have reviewed this matter and can confirm that you are being billed for content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
Through a new self-service option, by dialling *141*5#, customers can view, activate or cancel any WASP subscriptions.
We trust the above information will be beneficial to you.
Thank you,
Warm regards,
Willem Jnr Loots.
MTN Complaints Management Team
Best regards,
MTN South Africa's reply02 Jun 2017, 09:59
Official
Dear Michael,
Thank you for bringing this matter to our attention.
Kindly note we have reviewed this matter and can confirm that you are being billed for content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway.
In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure.
MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
Through a new self-service option, by dialling *141*5#, customers can view, activate or cancel any WASP subscriptions.
We trust the above information will be beneficial to you.
Thank you,
Warm regards,
Willem Jnr Loots.
MTN Complaints Management Team
Best regards,