airtime gone!
<p>Once again I am beyond shocked. I recieved my R210 airtime yesterday and had R192 after sending some smses and trying to call it said I have insufficient funds.....I HAVE BEEN CONNECTED TO WIFI ALL DAY,I now checked my balance and I have R0.00!please explain this to me if I have had my mobile Data OFF and not even able to call!!!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the inclusive rand value was depleted on active data sessions from 2016-12-14 to 2016-12-15, kindly note that you can request the data usage validation once the invoice dated 2017-01-13 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the inclusive rand value was depleted on active data sessions from 2016-12-14 to 2016-12-15, kindly note that you can request the data usage validation once the invoice dated 2017-01-13 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,