JL
JOLENE L
1 reviews | Active since Apr 2011
22 Feb 2016, 17:52
Airtime going missing continuously
I have now had it. This keeps happening and I see it happens to others as well. I have R93.80 airtime. I always by the weekly 1gig @ R65... I tried to buy now and it tells me insufficient airtime. What the hell. It happens all the time. Sometimes I have like 250meg data but my Facebook and whatsapp and anything internet related will not work. What is going on. Show some loyalty please.
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2016, 12:43Hello missjlab,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you were able to purchase the 1GB weekly bundle. In future if you experience the same problem again, please restart your phone then try again.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you were able to purchase the 1GB weekly bundle. In future if you experience the same problem again, please restart your phone then try again.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2016, 12:43
Official
Hello missjlab,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you were able to purchase the 1GB weekly bundle. In future if you experience the same problem again, please restart your phone then try again.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, you were able to purchase the 1GB weekly bundle. In future if you experience the same problem again, please restart your phone then try again.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,