ML
Miranda L
1 reviews | Active since Feb 2013
22 Oct 2015, 13:01
Airtime going down by R1 a day and 173 not helping
Hi there<br> <br> I've tried, tried and tried again, but no one at MTN can or wants to help me figure out why my prepaid airtime is going down by R1 a day. I phone 173 and it's impossible to speak to a consultant. I phone 808, and they transfer me to the automated voice on 173. I just want this problem sorted, or I'm leaving MTN after almost 10 years.
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MTN South Africa's replyOfficial
24 Oct 2015, 12:27Hello MirandaL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
You may contact the content provider AirG : *** to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
You may contact the content provider AirG : *** to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Oct 2015, 12:27
Official
Hello MirandaL,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
You may contact the content provider AirG : *** to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A cancellation request has been submitted on your behalf to the relevant Content Provider.
You may contact the content provider AirG : *** to assist you further with the request and any credits due to you.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***