fM
firoze M
1 reviews | Active since Jun 2015
20 Jul 2015, 16:33
Airtime goes missing
Hi Sir/ Madam<br> <br> I am emailing you with regards to my cell phone number - ***<br> <br> I just loaded airtime and had a look within 2 mins the airtime is showing zero balance , this has been going on from last week and is totally unacceptable for you to be taking clients airtime like this.<br> <br> So far I have lost all together R 150.00 in airtime.<br> <br> I need this matter resolved now<br> <br> Unhappy client.<br>
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MTN South Africa's replyOfficial
30 Jul 2015, 09:52Hello jaklas007,
Thank you for posting.
Please accept our apologies for the delayed response.
Our records show that you were subscribed to a wasp called Smart Call Technolo and were Billed for a content however your number has been unsubscribed and to block the content Billing please dial *141*5# an
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response.
Our records show that you were subscribed to a wasp called Smart Call Technolo and were Billed for a content however your number has been unsubscribed and to block the content Billing please dial *141*5# an
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 09:52
Official
Hello jaklas007,
Thank you for posting.
Please accept our apologies for the delayed response.
Our records show that you were subscribed to a wasp called Smart Call Technolo and were Billed for a content however your number has been unsubscribed and to block the content Billing please dial *141*5# an
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response.
Our records show that you were subscribed to a wasp called Smart Call Technolo and were Billed for a content however your number has been unsubscribed and to block the content Billing please dial *141*5# an
Kindly note that content charge subscriptions are an external value added service available to all MTN customers, any usage or subscription to such services is at the discretion of the customer and the 3rd party vendors.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Regards,
Nomonde.
REQ:***
Best regards,