Airtime *****

I purchased airtime via my ABSA banking app on the 16th January 2021. No airtime came through, but the money was deducted. I went to MTN Canalwalk store and requested an activity log. I was told this is not possible and that the bank is at fault and was referred to ABSA. I contacted my bank and they were very helpful - they could see the transaction and contacted MTN, who told them the airtime was sent through at time of transaction. I need to go to MTN to get an Activity log :( . I dont see myself going in to MTN again for soemthing I was told they cannot provide me with (Store Manager MTN Canalwalk). So enjoy the ill gotten gains MTN. Poorest customer service ever. You're losing a customer. Unbelievable that they can get away with theft like this.