1 reviews | Active since Apr 2018
Airtime *****
Hi I bought a R 60 airtime and just made 1 call. When I wanted to make another call , there was no airtime. I called MTN and they told me that a company called AirG Social Services took all the airtime. Peter please help as I am subscribed to no company on my phone. Mtn said that they will cancel that subscription. Regards Thomas
Thank you for your post and for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
We have assisted with logging a request to cancel the content subscription and to refund you ( which is no guarantee that you will be refunded), Airg contact number is :.***
Your unsubscribe has been logged as #***.Should you wish to make a follow up with the content provider, Airg contact number is :.010 500 79.
To check if you have active content services use ^136^5# dial and follow the prompts.
Warm regards,
Eunice
Complaint analyst.
Warm regards,
Best regards,
Thank you for your post and for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
We have assisted with logging a request to cancel the content subscription and to refund you ( which is no guarantee that you will be refunded), Airg contact number is :.***
Your unsubscribe has been logged as #***.Should you wish to make a follow up with the content provider, Airg contact number is :.010 500 79.
To check if you have active content services use ^136^5# dial and follow the prompts.
Warm regards,
Eunice
Complaint analyst.
Warm regards,
Best regards,