TM
Talita M

1 reviews | Active since May 2017

24 May 2017, 17:54

Airtime exploitation by MTN

<p>i had airtime of R30 and bought date for R10 yesterday. i only used my airtime to make 1 call and i was let with R17 and some data asi only use it for whatsapp. today when i checked my data i had 549KB still with my R17 airtime. i then received a pop up message to say i received the free R70 airtime and when i checked my R17 was gone. i called MTN spoke with a cheecky Thembelihle who told me that i used the R17 on whats and that today i had no data at all. i know verry well i had data and i always close my data how come whatsapp will use R17. i am ****ed off by this MTN having to take our money everyday like this. i will make sure that i port my number and everyone in my family and friends will do. i am sick and tired of having to fight for the same thing everyday. Ever since MTN was charged in that country they are making sure that they are paying their penalty with our hard earned money. F*** this i work hard for my money </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 May 2017, 22:03
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data support team on 1555 for advice on how to check for applications running on your phone in the background which might be using your data bundle without your knowledge.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,