Airtime expires - no notice received

I post the following on Hello Peter: \Yesterday I still had R118.10 on my phone, today nothing. How can my money simply disappear? It is called ***** and I want it placed back on my phone.\"<br> <br> The response from MTN: <br> Hello Liandi13,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> Kindly be advised that the airtime has expired, it is the airtime which was carried over from the previous package. The airtime is valid for 5 months.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Nompumelelo<br> REQ:*** <br> <br> My follow up comment is (to which MTN could't bother to respond):<br> I received no notice of my airtime expiring (airtime I paid for). And I was not informed when I upgraded that my airtime would expire. Had I been aware of the expiry I would have used the airtime. Send the the terms and conditions stating that my airtime will expire in 5 months and also the terms and conditions indicating that you have no obligation to inform me of such expiry as I am sure this cannot be legal.<br> "