EW
Erenst W
1 reviews | Active since Oct 2009
08 Dec 2015, 16:59
Airtime expired
I have upgraded my contract on 24 Nov 2015. On 28 Nov 2015 my R1000+ airtime suddenly expired. Numerous calls to the MTN call centre (where every time the case was supposedly \escalated") resulted in nothing. Every time I was promised I will get feedback by the end of that day - which"
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MTN South Africa's replyOfficial
11 Dec 2015, 15:44Hello efw,
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our records a credit of R1142.28 was passed to you on the 2015-12-09 @ 10:19:20.0
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our records a credit of R1142.28 was passed to you on the 2015-12-09 @ 10:19:20.0
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Dec 2015, 15:44
Official
Hello efw,
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our records a credit of R1142.28 was passed to you on the 2015-12-09 @ 10:19:20.0
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our records a credit of R1142.28 was passed to you on the 2015-12-09 @ 10:19:20.0
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,