1 reviews | Active since Jul 2018
Airtime drained for no reason
I have been with MTN since last year when i did a sim swap from virgin mobile. I decided to go swap since virgin had exorbitant data rates and MTN was more reasonable
I started noticing that my air time was running out very quickly and that I would have to recharge very frequently. I have turned off my mobile data and all background apps that might be using my airtime but it still runs out. Yesterday I had R80 worth of airtime and I woke up this morning to find I had a balance of ZERO.
I tried contacting MTN to find out what the problem is but their customer care is pathetic and convoluted
I would like to know what is happening to my airtime and will MTN reimburse me for the hundreds of Rands I've wasted on recharging?
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the date and time of your last airtime purchase so that we may investigate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with the date and time of your last airtime purchase so that we may investigate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,