1 reviews | Active since Mar 2013
Airtime dissapears overnight
I am not happy about the service i am receiving from MTN, MTN loaded R100 airtime and 500MB of my phone on the 21 of October and i loaded R12 on the 22nd of October, on the 24th of October at night i had a R104 remaining on my phone and when i woke up in the morning i had R12 remaining airtime, this is day light *******, yesterday i loaded R10 airtime and after sending 2 text messages i had a balance of R0.00, i mean i don't understand how does this happen, i have been hearing my colleagues complaining about the disappearing airtime and i could not understand until this past weekend when it happened to me. i just want to finish off my contract with MTN and i will never upgrade to an MTN network never again
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the prepaid department to investigate and to give you feedback, we do not pick up the R12.00 airtime loaded on the 22 of October we do pick up that you have loaded airtime for R10.00 on the 25th, R5 on the 25th R15 on the 26th and R5 on the 27th but not the R12.00.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to the prepaid department to investigate and to give you feedback, we do not pick up the R12.00 airtime loaded on the 22 of October we do pick up that you have loaded airtime for R10.00 on the 25th, R5 on the 25th R15 on the 26th and R5 on the 27th but not the R12.00.
Kind Regards,
Alice van der Merwe
***