MW
Megan W
1 reviews | Active since Mar 2013
26 Nov 2015, 07:31
Airtime dissapearing into the mist
My mom recharged R30 airtime this morning, when she wanted to transfer it to data she had insufficient airtime. When she checked her balance, she had R5 airtime and R15 WOW airtime. She went onto Facebook. She told me what happened and I contacted the call centre, the consultant told me she was on the internet and thats why the airtime is up. So I asked is it possible that the internet can take R25.00? And she couldnt give me a proper answer.<br> <br> MTN! What happened to my moms airtime??? Her airtime was up before she could do anything!!!!! This is **************** and Im tottally disgusted. I want answers please
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MTN South Africa's replyOfficial
28 Nov 2015, 13:17Hello M.M.W,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the number *** was not recharged with R30 airtime on 2015-11-26. Please may you verify if the airtime was loaded *** or another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the number *** was not recharged with R30 airtime on 2015-11-26. Please may you verify if the airtime was loaded *** or another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Nov 2015, 13:17
Official
Hello M.M.W,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the number *** was not recharged with R30 airtime on 2015-11-26. Please may you verify if the airtime was loaded *** or another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the number *** was not recharged with R30 airtime on 2015-11-26. Please may you verify if the airtime was loaded *** or another number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***