RW
Ronel W

1 reviews | Active since Jul 2015

20 Jul 2015, 14:26

Airtime dissapearing

For the past few weeks I have been recharging my airtime just to have it taken almost instantly. I've contacted MTN to which they referred me to *** and almost a week later the problem still persists. They told me to close subscriptions which I have no content nor subscriptions anymore. I switch my cellular data off at work as we have wifi yet my airtime and data just dissapears.<br> The call center is off no help at all, keep transferring to another department and then I get cut off or told ive reached my limit for calling the mtn customer care line.<br> <br> Its most frustrating and Im losing money.

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Jul 2015, 11:21
Official
Hello Frustrated15,

Thank you for bringing this to our attention.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards,
Felicity
REQ:***

Best regards,