1 reviews | Active since Aug 2015
AIRTIME DISSAPEARED
I recharged my airtime account on Wednesday night, and Thursday morning when I checked my balances I was left with R10.00, I called MTN on 173 about 5-6 times on Thursday, spoke to consultant who logged my complain on Ref no SMC/***, said must call back after two hours will advise me, I called on Thursday and Friday and nobody can tell what's happening, just told me case still open, I called this morning, same story case still open waiting for Technical department, then I need to call again later on, now when I dial 173 I get a message saying I have used up my free 173 service for this month and I must dial an 083 and pay for the call to MTN which I can not get any help with from Thursday...I would really like MTN to sort out my query and get back to me will some results ASAP
Thank you for bringing this to our attention via the Hello Peter website.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # SMC/*** has been closed, internet connection is what consumed the airtime. For you to see the application that cumsumed the airtime, you need to go to the setting of your phone then data usage, select date and the application which comsumed the airtime will reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention via the Hello Peter website.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note ref # SMC/*** has been closed, internet connection is what consumed the airtime. For you to see the application that cumsumed the airtime, you need to go to the setting of your phone then data usage, select date and the application which comsumed the airtime will reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Best regards,