EK
Eddie K
1 reviews | Active since Nov 2015
03 Nov 2015, 09:06
AIRTIME DISSAPEARANCE
I have been phoning MTN on numerous occasions regarding my airtime that keeps on disappearing from my phone. No wasp activity is recorded or subscribed to. The previous time I phoned my +/- R200 we put back after my complaint - yesterday I receive a sms from MTN saying \Yello! Please note that you have depleted your inclusive Rand bundle for this billing period on 02/NOV/2015"My billing period is from the 21/10/2015 - 20/11/2015 - I get R750.00 per month call time - In all the time I have this contract I never ran out of airtime I always take money over to the new month. I am really getting very frustrated now with the service from MTN. """
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Nov 2015, 12:10Hello Eddie Krog,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime on the 02/11/2015 was used on the internet.
Please make sure that all the internet background and automatic updates are deactivated. We strongly suggest that you contact our Data Support department on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) for assistance on how to check for these updates.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime on the 02/11/2015 was used on the internet.
Please make sure that all the internet background and automatic updates are deactivated. We strongly suggest that you contact our Data Support department on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) for assistance on how to check for these updates.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 12:10
Official
Hello Eddie Krog,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime on the 02/11/2015 was used on the internet.
Please make sure that all the internet background and automatic updates are deactivated. We strongly suggest that you contact our Data Support department on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) for assistance on how to check for these updates.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your airtime on the 02/11/2015 was used on the internet.
Please make sure that all the internet background and automatic updates are deactivated. We strongly suggest that you contact our Data Support department on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) for assistance on how to check for these updates.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,