VV
Vince V
1 reviews | Active since Oct 2017
20 Oct 2017, 11:59
Airtime dissapear
Last night I loaded R50 on my contract phone as airtime, didnt use it at all, this morning made one call of 1min 21 sec and another call of 35 sec. Airtime = 0 This was a trail I have done exactly to prove that MTN are also guilty of DATA and Airtime theft, and I call it theft because we as a consumer pays for the airtime, and then its just gone! Seriously considering taing my business somewhere else
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MTN South Africa's replyOfficial
23 Oct 2017, 21:19Good day Vince
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Oct 2017, 21:19
Official
Good day Vince
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,