rC
randall C
1 reviews | Active since Mar 2015
13 Aug 2015, 00:00
airtime dispute
I'm so disgusted in MTN! I checked my balance to see if I have data bundle balance. It showed me that I have 500.83 Mb available. I downloaded some files and to my surprise it took my airtime! I called to the call centre and the agent told me it was a music data bundle and I can't use it for internet use which I didn't t know about. I want my airtime back!!! Another EPIC FAIL from MTN!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 12:27Hello rcairncross,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 12:27
Official
Hello rcairncross,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards,
Sivuyile
REQ:***
Best regards,